Returns & Exchanges

At CaseMosaic, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.

Return Policy

Time Frame: Returns are accepted within 30 days of delivery.
Condition: Items must be unused, in their original packaging, and in resalable condition.
Exceptions: Custom orders and clearance items are non-returnable.
Return Process

Initiate Return: Contact our customer service at service@casemosaic.com request a Return Authorization (RA) number.
Package Items: Include the RA number and a copy of the original receipt with your return.

Refunds will be processed within 5-7 business days after we receive and inspect the returned items.
Refunds will be issued to the original payment method.

Exchanges

For exchanges, please follow the return process and place a new order for the desired item.

Contact Us

For any questions or assistance, contact us at:
Email: service@casemosaic.com

Thank you for choosing CaseMosaic. We value your business and strive to ensure your complete satisfaction.